Return Policy

At Vynix, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to make the return process simple and transparent.

Eligibility for Returns

• You have 14 days from the date you received your order to request a return.

• To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of purchase (such as an order confirmation or receipt) is required.

Non-Returnable Items

Certain products cannot be returned, including but not limited to:

• Items purchased on clearance or marked as final sale.

• Gift cards or digital products.

• Personalized or custom-made items.

How to Start a Return

1. Contact our customer support team at [your support email] within 14 days of receiving your order.

2. Provide your order number, product details, and reason for return.

3. Our team will guide you through the process and provide return instructions.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.

• If approved, a refund will be processed to your original payment method within 7–10 business days.

• Shipping costs are non-refundable.

Exchanges

• If you wish to exchange an item, please contact us. Exchanges are subject to product availability.

• In case the item you want is unavailable, a refund will be issued instead.

Return Shipping

• Customers are responsible for paying return shipping costs, unless the item was received damaged, defective, or incorrect.

• We recommend using a trackable shipping service to ensure the safe return of your item.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately at [your support email]. We will arrange for a replacement or refund at no extra cost to you.

📌 Note: Vynix reserves the right to refuse returns that do not meet the conditions outlined above.